Last updated: August 5, 2025
At OnlineKart.store, we strive to ensure your satisfaction with every purchase. Please read our return and warranty policy carefully before making a purchase.
Eligible for Return
- Returns are accepted within 7 days from the date of delivery.
- Returns are only applicable in the following cases:
- Genuine manufacturing defects
- Damage during transit
Return Conditions
- An unboxing video is mandatory to raise a return request.
- The product must be returned in its original packaging with all accessories and manuals intact.
- Item must be unused and unaltered.
Not Eligible for Return
- Change of mind, mood, or no longer needed
- Physical damage not reported within 24 hours of delivery
- Missing unboxing video
2. Return Process
To initiate a return, please follow these steps:
- Email us at support@onlinekart.store with:
- Your order ID
- Reason for return
- Unboxing video (clearly showing the issue)
- Our team will review your request within 2–3 business days.
- If approved, we’ll arrange for pickup or guide you through the return process.
3. Refund Process
- Once the return is received and inspected, your refund (if applicable) will be processed within 7 working days.
- Refunds will be made to the original payment method only.
- Shipping charges are non-refundable.
4. Warranty Policy
Battery Warranty
- 6-month warranty is applicable only on batteries for manufacturing defects.
- Physical or water damage voids the warranty.
- Warranty claims must be submitted with:
- Order details
- Clear proof of defect (photo/video)
- Proof of purchase
5. Contact Us
For return, replacement, or warranty queries, contact us at:
Email: support@onlinekart.store
Working Hours: Mon-Sat, 10 AM – 6 PM